Refunds and returns

DANIELLE LEEDIE GRAY ABN 93 628 105 282 (“DLG”) – REFUNDS AND RETURNS POLICY

At DLG we love and have confidence in our products, and we’re prepared to stand behind them.

1. Time for returns/refunds. If you wish to request a return of a physical product, you must do so within 30 days of dispatch.

2. Process for returns. Please email collaborate@danielleleediegray.com.au with your order number, a description of the product and the reason for your request.

3. Valid reasons for returns. DLG will accept the return of a physical product for refund (subject to clause 5) where the product does not match its description (the wrong product was supplied) or the product is defective. DLG will not accept returns where you have simply changed your mind, or the packaging has been opened and the product substantially used or altered.

4. Digital products. Digital products (including downloadable templates, wallpapers and guides) are delivered digitally and cannot be returned, so refunds are not available for a change of mind. If a digital file is faulty, will not download or is not as described, please email collaborate@danielleleediegray.com.au within 30 days of purchase with your order number, and DLG will provide a working replacement file or a refund.

5. Returning physical products. If we approve your return, we will email you the return address and a returns number to write on the outside of the packaging. Products must be returned by prepaid post. We suggest insured, registered post, and that you keep your receipt. Products must be returned in, or with, their original packaging. Return postage is your responsibility unless the product is faulty or not as described, in which case we’ll reimburse reasonable return postage.

6. Method of refund. If a refund is approved, you may choose a refund to your original payment method, an exchange for the correct or equivalent product, or a credit towards other purchases. Please reply to our approval email with your choice.

7. Time to process refund. Approved refunds are usually processed within 5 business days of receiving your choice of refund method.

8. Direct purchases only. Only products purchased from this website are eligible for return or refund.

9. Your consumer rights. Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.